User Privacy Policy

At 50 Crowns Casino, we take your privacy seriously. This policy explains what information we collect, how we use it and the steps we take to protect it. It also explains the choices you can make about your personal data. Our services may not be available in every location, including the United Kingdom; this policy does not change any restrictions set out in our terms.

Information we collect

We collect information you provide to us, information generated when you use our services and technical details sent by your device or browser. The information we hold depends on how you interact with us.

Personal data

Personal data may include your name, date of birth, contact details and account information. If we need to verify your identity or review an account request, we may ask for supporting documents. Please keep the details you provide accurate and let us know if they change.

Technical data

When you visit our website, we may collect your IP address, device and browser details, pages viewed and information about how you use the site. This helps us keep accounts secure, identify technical problems and understand how the website is used.

Transactional data

We may keep records of deposits, withdrawals, payment methods and account activity. These records help us process requests, review transactions and respond to questions about your account.

How we use your information

We use information to manage accounts, provide requested services, process transactions and answer support enquiries. We may also use it to check identity, protect accounts, investigate suspicious activity and meet applicable obligations. We use website activity and technical data to maintain and improve the reliability of our services.

How we protect and store data

We use access controls and other security measures designed to protect personal information from unauthorised access, loss or misuse. Access is limited to people and providers who need the information for their work. No online service can remove every security risk, so you should also protect your account credentials and contact us if you notice unfamiliar activity.

We keep information for as long as needed for the purposes described in this policy, including account administration, dispute handling and applicable record-keeping requirements. Retention periods may differ by type of information.

Cookies and tracking technologies

We use cookies and similar technologies to support website functions, remember preferences, maintain account sessions and understand site usage. You can manage many cookies through your browser settings. Blocking some cookies may affect how the website works.

Your privacy rights

You may ask to access the personal data we hold about you, correct inaccurate details or request deletion. You may also have other rights concerning how your information is used, depending on the law that applies to you. Some requests may be limited where we need to retain information for security, disputes or applicable obligations. Contact [email protected] to make a privacy request. We may need to confirm your identity before responding.

Sharing information with third parties

We may share information with providers that help us operate our services, such as payment, identity-checking, hosting and support providers. We may also disclose information where required by law or where necessary to protect users, our services or legal rights. We do not give providers permission to use your information for unrelated purposes.

Changes to this policy

We may update this policy when our practices or requirements change. The current version will be made available on this page. Please review it from time to time to stay informed about how we handle your information.