Support is available to assist with questions, account-related issues, technical concerns or general feedback. Our team can help with registration, deposits, withdrawals, verification and problem reports via live chat, email and phone. For account-related or technical enquiries please have your account ID ready to speed up help. Our secure processes protect your data. We aim to respond promptly and guide you through any issue or request with clear, practical steps. Urgent matters can be raised 24/7.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email, typical reply within 1 hour |
| General enquiries | [email protected] - General enquiries and account help, reply within 24 hours |
| Affiliate enquiries | [email protected] - Partnership and marketing queries; response Mon-Fri |
| Phone | +44 20 7946 0832 - Call or request a callback during working hours |
| Working hours | Mon-Fri, 09:00-18:00; urgent chat available 24/7 |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues or cases requiring documents or explanations. Please email [email protected] with a clear subject line and include your account ID and up-to-date contact details. This helps our team process your request faster and avoids delays caused by missing information.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Requests are handled in the order received, so please include the relevant details to help us review your question. More complex issues, such as payment or account checks, may take longer depending on their nature. We’ll get back to you as soon as we can.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Every message is read carefully and used to refine features, offers and the overall experience. Please tell us what you like, what needs fixing, or which new features you'd like to see. Your input helps us make the site more reliable and enjoyable for all players.