User Terms and Conditions

These Terms and Conditions explain the rules for using 50 Crowns Casino and the responsibilities that apply to both you and us. By creating or using an account, you agree to follow these terms and any rules shown for a particular service or promotion. Please read them before using the platform. If you do not agree, you should not use your account.

Account responsibilities

You must provide accurate information when registering and keep your contact details up to date. You may hold only one personal account and must not allow anyone else to use it. You are responsible for keeping your login details secure and for activity carried out through your account. Contact us promptly if you believe someone else has gained access.

We may ask you to verify your identity, age, address or payment method. We may restrict account activity or delay a withdrawal while necessary checks are completed. Account limits and responsible-use tools may be available through your account or by contacting support.

Eligibility requirements

You must be at least 18 years old and meet any higher minimum age that applies where you live. You must also be in a location where you are permitted to use the platform. The United Kingdom is a restricted location: users in the UK may not make deposits or play for real money. You must not use a VPN or other method to bypass a location restriction. We may suspend or close an account if we cannot confirm that it is eligible.

Acceptable platform use

Use the platform for your own personal activity only. You must not provide false details, use someone else’s payment method, operate multiple accounts or interfere with games, payments or security checks. We may review unusual activity and suspend access while we investigate. Where a breach is confirmed, we may close the account or take other action allowed by these terms. Any remaining balance will be handled in accordance with the applicable rules and required checks.

Bonuses and promotions

Promotions are subject to their own published terms, which may include eligibility rules, wagering requirements, game restrictions, maximum stakes and expiry dates. Check those terms before accepting an offer. Bonus funds may be kept separate from your cash balance and may not be available for withdrawal until the relevant requirements are met. We may withhold or remove a promotion if its terms are breached. Promotions are not available to users in restricted locations.

Deposits and withdrawals

Deposits and withdrawals must use payment methods available to your account. You may use only methods held in your own name. Minimum amounts, limits and any applicable charges should be checked in the cashier before making a transaction. We may require identity and payment checks before processing a withdrawal, and we may review account activity where required by our terms. Processing times can depend on the method used and the completion of those checks.

Disputes and complaints

If you believe there is an error with your account, a transaction or the application of these terms, contact support with the relevant details. We will review the available records and respond once we have assessed your concern. Please keep any related account or payment information available so we can investigate. If you disagree with our response, you may ask us to review the matter again.

Changes to these terms

We may update these Terms and Conditions to reflect changes to the platform, its rules or applicable requirements. The current version will be made available on the platform. Where a change materially affects your use of an account, we will take reasonable steps to bring it to your attention. You should review the terms from time to time and stop using the platform if you do not accept an update.